We take your privacy seriously and want you to feel confident in our ability to gather and store sensitive information for your MyLuciLife account.
Collection of Your Personal Information
You expressly authorize MyLuciLife to disclose your personal information such as (but not limited to):
- Telephone number
- Email address
- Medical history
This information is collected via forms submitted on our website, in your account details, through your LuciLife devices, and via communications with MyLuciLife. I understand and authorize this information to be given to emergency personnel, as well as listed emergency contacts and responders that you have provided.
This information is used solely for billing, shipping, and servicing your existing MyLuciLife account. MyLuciLife does not collect any information about your computer hardware and software, or any of your health information.
MyLuciLife is not a healthcare provider and does treat, diagnose, provide advice, provide health services, without limitation. Emergency personnel and other emergency contacts will only be notified of a LuciLife device being activated and any information provided to us will be forwarded to them. When it comes to the information provided to us, MyLuciLife does not verify or validate the accuracy or completeness of said information.
Third Party Access to Information
MyLuciLife allows access to your information through third party vendors when servicing your account, creating and distributing marketing materials, or purchasing and shipping products. This information is only authorized as necessary in order to provide service to your account. These vendors are required to maintain your privacy and our prohibited from using your information for any other purpose. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.
Using your personal information
You understand and agree that your information may be recorded, monitored, and/or electronically recorded or used for the following:
- Quality control
- Employee training
- Provision of services
- Audio related to monitored activity at your location
- Conversations with the user
- Conversations with emergency services providers
- Conversations with your emergency contacts and/or responders
You consent to us using information about you to:
- Administer and provide our services
- Offer you new products you may be interested in
- Enforce the Terms of Agreement
- Prevent fraud
- Respond to regulatory and legal requirements
- Respond to a subpoena or other such legal process
- Use and share aggregate customer information and statistics that do not include information that identifies you personally
- Act under exigent circumstances to protect the personal safety of users of MyLuciLife or the public.
You agree that we may contact you about new services or products that we think you may be interested in or may become newly available to you. We may also contact you with customer service surveys or market research about potential new products.
Please contact us at Support@LuciLife.com or calling 844-797-0825 to update or review your personal information for accuracy or if you wish to no longer be a customer of MyLuciLife. We will retain your information for as long as your account is active or as needed to provide you services.
You can also contact us at Support@LuciLife.com to unsubscribe from our newsletter and/or marketing emails. You can also unsubscribe by following the directions at the bottom of the email.
Storing Your Information Securely
MyLuciLife is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.
As it is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information. IP addresses are not tied to personal information.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
If you wish to cancel your account or request that we no longer use your information to provide you services contact us at Info@MyLuciLife.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We use Google AdWords Remarketing to advertise MyLuciLife across the Internet. AdWords remarketing will display relevant ads tailored to you, based on what parts of the MyLuciLife website you have viewed by using cookies. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
Technologies such as: cookies, beacons, tags and scripts are used by www.LuciLife.com and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as HTML5. Third parties with whom we partner certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML5, Various browsers may offer their own management tools for removing HMTL5 LSOs.